Title? Untitle!: Mega BLOCK. Coder side. -
At this weekend I and Ksenia (@xushaw) have been working on game for Charity Game Jam. Thanks to Wasin Thonkaew (@haxpor) that I found out about it.
It was several reasons, why we decided to participate in this game jam. At first, main goal of game jam to collect money to make child’s…
A few weeks ago I had a very nice time talking and drinking with Chrys, who recently started working at Amazon Web Services.
The topic of customer service came to the table when he asked me why we (at Geosophic) had chosen AWS to host our servers instead of other providers (we had some other offers as being part of f6s.com).
We didn’t chose because of lower prices (although there are not much differences). I gave him my reasons:
Yeah, that last one doesn’t sound very reasoned, but usually feelings are built from small bits of real experiences.
Chrys told me “Yes, people loves Amazon!”. Well, I don’t know others, and I wouldn’t call it love, but I definitely feel charmed by Amazon.
“And they do because of the customer service. At Amazon we take it seriously” As it should be.
And he is completely right. It is because of the customer service. Amazon, like every other company out there makes mistakes, get packages lost and when an AWS region fails half of the tech world shakes. Besides the telcos, Amazon is the online company with which I’ve had more issues (it’s also the one I use most), and I still use their services. Why? Because with every single issue I had they did care and they fixed my problem first and then worked on fixing whatever caused the issue.
Once a book I ordered was taking way too long and after I contacted them they sent right away a new package. The most important thing for them at that point was that I received the book. After that, they can figure out what happened. Both books arrived (in the Canary Islands we have a lot of troubles with getting e-commerce deliveries).
So, my lesson learned here is that a good customer service can make a huge difference, and at Geosophic we are taking this seriously.
Jack's: Let's reconsider our "users" -
1. A person who uses or operates something, esp. a computer or other machine.
2. A person who takes illegal drugs; a drug user.
During a Square Board meeting, our newest Director Howard Schultz, pulled me aside and asked a simple question.
This week I had to return back an iPhone I’ve been using for the last five months. I never had one before and was a bit reluctant to use it, but it was free! So, I took it happily.
At the beginning I couldn’t find such a substantial difference between the iPhone and my Sony Ericsson Xperia Arc S with Android. If you have a good device then the performance is similar and so the user experience.
In the last week I’ve using again my (not so) old smartphone I’ve felt like I was missing my iPhone. Until today.
Today I realized that what I am really missing is the iPhone apps ecosystem. I tried to find and install many of the apps I was using and to my surprise most of them are not available on Android. Prismatic (best usability example of a mobile app I’ve seen) is the one that I’m missing the most, and also a lot of games. I work in the mobile game industry, so I check a lot of games often. This doesn’t mean I don’t enjoy this “research” ;)
Smooth transitions, date selector… I can live without all of those, but apps… If Android (Google and pals?) wants to take lead it has to work hard on the app market.